1. Introduction
Forwarding Network (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (fnetwork.co.za), use our services, or interact with us.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Contact Information – Name, email address, phone number, business name, and physical address.
Service Information – Details relating to freight forwarding requests, shipment details, and delivery addresses.
Billing Information – Invoices, payment records, and transaction details.
Technical Information – IP address, browser type, device information, and cookies for website analytics.
3. How We Collect Information
We collect personal information through:
Our website contact forms and service request forms.
Direct communication via email, phone, or in person.
Third-party logistics partners where applicable.
Automated tracking tools such as cookies and analytics software.
4. Purpose of Collecting Information
We collect and use your personal information for:
Providing freight forwarding, logistics, and related services.
Processing shipments, customs clearance, and deliveries.
Communicating updates, invoices, and service notifications.
Improving our website, services, and customer experience.
Complying with legal and regulatory obligations.
5. Sharing of Information
We will not sell or rent your personal information. However, we may share it with:
Trusted service providers – e.g., couriers, customs agents, warehousing partners.
Regulatory authorities – when required by law.
IT and security providers – for data hosting, maintenance, and protection.
6. Storage & Security
We take reasonable steps to secure your personal information against loss, misuse, or unauthorized access. Data may be stored electronically or physically, with appropriate safeguards in place.
7. Your Rights Under POPIA
You have the right to:
Request access to your personal information.
Ask us to correct or update your information.
Object to the processing of your personal information.
Request the deletion of your information, where legally permissible.
8. Cookies & Website Tracking
Our website may use cookies to enhance user experience, analyse traffic, and improve our services. You can manage or disable cookies in your browser settings.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:
Forwarding Network
- 39 Albatross Street Rhodesfield Kempton Park 1619 South Africa
- operations@fnetwork.co.za
- +27 11 975 9600
- After Hours: +27 83 654 9620
Website: https://www.fnetwork.co.za